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- YAPPARINDO
- TOURISM
AND HOTEL SCHOOL
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JL.FLAMBOYAN SEMARAPURA
- III SPA &LEISURE DEPARTMENT
- JOB
DISCRIPTION.
BY: MR DHARMAYASA
DELEGATION ADVICER.
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III SPA AND LEISURE
DEPARTMENT
Spas and Leisure
Inspirational? Motivated? Able to help people
to relax and revive?
Work your magic here...
Work your magic here...
Spa and leisure facilities in hotels add a positive dimension to
a guest’s stay. It’s an opportunity to relax, revive and recharge their
batteries. With many hotels offering golf courses, swimming pools, gyms and
beauty treatment rooms there are lots of opportunities for career growth and
progression too. If you’ve got the motivation, we could use it…
Job Purpose
To be totally customer focused by consistently delivering
excellent customer service with an informed, friendly and effective approach.
To take control, accountability and ownership for the management
of the department within the overall policies and controls established by the
company and hotel General Manager, ensuring that the brand values and standards
are delivered and budgeted profitability achieved.
To ensure at all times a high standard of cleanliness,
maintenance and safety. To encourage a friendly and professional atmosphere and
ensure that all members and guests are guided and supervised at all times.
To promote the Company Mission Statement through continual
demonstration of the Personality.
Responsibilities:
Customer Focus:
·
To manage the
consistent delivery of superior customer service through the
·
Customer Service
Programme.
·
To carry out fitness
assessments and devise programmes on a regular basis for Leisure Club members
as required.
·
To monitor fitness
programmes on a regular basis for all Leisure Club members.
·
To ensure that the
department creates a professional impression to customers and team members.
·
To evaluate and act on
Customer Service Reports to achieve positive and consistent results.
·
To review and act upon
customer feedback relevant to your areas of responsibility to achieve positive
and consistent results.
Business Awareness:
·
To be fully aware of budgeted
and actual departmental financial targets. This to include memberships, Leisure
Club usage, retention, departmental profits and sales.
·
To produce and update
business forecasts for your department.
·
To control and monitor
payroll costs by allocating labour resources in line with forecasted and actual
business levels through payroll management.
·
To be fully aware of
and control departmental operating costs in line with forecasted business
levels.
·
To control purchasing
in department by effective use of S.A.P.
·
To ensure sales,
profit and other related targets for your departments are exceeded.
Specific Job
Accountabilities:
·
To exercise effective
stock rotation and maintain stock levels in accordance with hotel and Club
business, ensuring products are displayed according to hotel and company
policy.
·
To participate with
stock-takes as required.
·
To ensure all
procedures and processes for the Club Leisure are strictly followed at all
times.
·
To deliver and
maintain departmental operating standards consistently.
Growing the Business:
·
To positively approach
sales opportunities in order to maximise Leisure Club revenue and exceed
budgeted sales targets for the department.
·
To produce, carry out
and monitor the Leisure Club Sales and Marketing Plan.
·
To be actively involved
with and suggest new promotional opportunities to enhance departmental sales to
meet and exceed budget. This to include planning, implementation and evaluation
of promotions.
·
To create and maintain
a selling culture throughout the department.
·
To ensure all
department team members are sales focused.
Specific
Accountabilities:
·
To monitor Leisure
Club membership, retention and usage and take action where appropriate.
·
To produce Leisure
Club Newsletter for members.
People Management:
·
To lead and create a
team environment which promotes good employee morale and ensures a high level
of commitment and pride in the Leisure Club and the Hotel.
·
To ensure effective
communication within your team by holding regular briefing sessions and
attending hotel meetings when required.
·
To carry out quality
planned training and development in a systematic and professional way in order
to meet the needs of the business and assist in individual team members
personal development. To ensure training is recorded and all team members
follow the Company Induction Programme.
·
To compile the hotel
Leisure Club Training Plan to meet the hotel business objectives and develop
team members.
·
To carry out
performance reviews for team members every six months following company
guidelines.
·
To set clear
objectives for departmental team members linked with the hotel’s Business Plan.
·
To co-ordinate the
recruitment of new departmental team members up to supervisory level, in line
with the Company Recruitment Policy.
·
To continuously coach
and counsel colleagues.
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To evaluate the
success of Leisure Club training in meeting objectives.
·
To correct
unacceptable behaviour and performance in line with the company disciplinary
procedures.
Controlling the
Environment:
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To ensure the
department operates effectively on a day to day basis, ensuring company brand
standards are met and delivered consistently with attention to detail. This to
include ensuring shift controls and procedures are adhered to.
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To comply with
statutory and company requirements for Health and Safety, Food Safety, Risk
Assessment, Licensing Laws, Disability and all employment legislation is
strictly adhered to, and ensure team members are trained accordingly.
·
To comply with your
responsibilities under the Regulatory Reform (Fire Safety) Order 2005 as
detailed in the QMH Fire Safety Management System, a copy of which can be found
in the hotel or accessed on the intranet.
·
To evaluate,
co-ordinate and monitor action on Hygiene Audits in order to enhance the
environment and achieve positive consistent results.
Other:
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To act as the hotel
Guest Relations Manager as required, ensuring a professional and friendly
service throughout the hotel.
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To keep yourself
informed of the hotel goals and objectives and those of other departments,
maximising the role you play in delivering the hotel budgeted targets.
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To operate I.T.
systems in line with company standards.
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To ensure the
department actively maintains and supports Investors in People procedures and
practices in order to ensure re-recognition.
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To attend training
when required.
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To be fully aware of
and strictly adhere to Fire, Bomb and Health and Safety procedures.
·
To strictly adhere to
all security procedures laid down by the hotel and company.
·
To be fully aware of
and comply with hotel and company rules and regulations as identified in the
team member handbook.
·
To undertake any other
reasonable project as required by the Operations or General Manager to grow and
improve the business.
Job Purpose
To be totally customer focused by consistently delivering
excellent customer service with an informed, friendly and effective approach.
To ensure at all times a high standard of cleanliness,
maintenance and safety. To encourage a friendly and professional atmosphere and
ensure that all members are properly guided and supervised at all times.
To promote the Company Mission Statement through continual
demonstration of the Personality.
Responsibilities:
·
To ensure opening
procedures are carried out with specific emphasis on checking cleanliness,
maintenance and safety of all equipment.
·
To ensure closing
procedures are carried out with specific emphasis on checking all security and
cleanliness aspects.
·
To be fully aware of
Reception and Gymnasium, Pool, Sauna, Steam, Solarium, safe operating
procedures and ensure that these are adhered to at all times.
·
To ensure that every
member is properly trained in the use of all equipment and to ensure that team
members are available at all times to guide, supervise and update members and
their programmes, thus providing the highest level of customer care at all
times.
·
To be involved in
running courses and taking training to meet the demands of Leisure Club users.
·
To instruct classes as
and when required.
·
To oversee the control
of the daily takings throughout the day. This to include finishing each day by
recording all monies taken on Daily Sheet.
·
To ensure that any
problems, breakdowns etc. are reported to the Leisure Club Manager and promptly
rectified in order that our level of customer care remains high.
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To ensure that all
takings are deposited with the Hotel Reception, and signed for.
·
To be responsible for
the supervision and safety of guests and members of the Leisure Club in
accordance with Club/Company procedures and Health & Safety regulations.
·
To understand and
operate the Leisure Club Reception computer, ensuring usage by both members and
guests is properly controlled and efficiently recorded.
·
To understand and
operate Daily Booking Sheets. To administer all revenue generated within the
Leisure Club.
·
To be responsible for
the cleanliness of the Leisure Club at all times in accordance with Leisure
Club/Company procedures and Health and Safety regulations.
·
To operate all
bookings for Solarium/FitnessTesting/Lessons/Classes/Aqua Classes/Aerobics etc.
and to ensure that the Reception Desk is run efficiently and that all persons
entering the Leisure Club are correctly registered, e.g. as members, guests or
non-members.
·
To make regular checks
on the stock of towels, tissues, soap, toilet paper etc. and to ensure adequate
stock is available at all times. To always ensure that there are adequate
supplies of general cleaning materials, paper towels, toilet rolls, cleaning
fluid for sunbed and tokens for business requirements.
·
To be responsible for
the smooth operation of the Leisure Club whilst on duty, carrying out regular
tests on the swimming pool and Jacuzzi and to take immediate action should the
results of these tests pose any danger to users. To check all areas of the Club
on a ongoing basis throughout the day.
·
To ensure that the
Leisure Club is opened and closed at the published times and is run in
accordance with prescribed Company standards when on duty.
·
To be aware of, and
strictly observe safe and hygienic working practices in order to satisfy Health
and Safety at Work and other legislation.
·
To be able to sell
memberships to potential members, using the establishedsales procedure.
·
To be constantly aware
of opportunities to promote the Leisure Club through all sales outlets and also
in the local community.
Job Purpose
To be totally customer focused by consistently delivering
excellent customer service with an informed, friendly and effective approach.
To ensure at all times a high standard of cleanliness,
maintenance and safety. To encourage a friendly and professional atmosphere and
ensure that all members are properly guided and supervised at all times.
To promote the Company Mission Statement through continual
demonstration of the Personality.
Responsibilities
·
To ensure opening
procedures are carried out with specific emphasis on checking cleanliness,
maintenance and safety of all equipment.
·
To ensure closing
procedures are carried out with specific emphasis on checking all security and
cleanliness aspects.
·
To be fully aware of
Reception and Gymnasium, Pool, Sauna, Steam, Solarium, safe operating
procedures and ensure that these are adhered to at all times.
·
To ensure that every
member is properly trained in the use of all equipment and to ensure that team
members are available at all times to guide, supervise and update members and
their programmes, thus providing the highest level of customer care at all
times.
·
To be involved in
running courses and taking training to meet the demands of Leisure Club users.
·
To instruct classes as
and when required.
·
To oversee the control
of the daily takings throughout the day. This to include finishing each day by
recording all monies taken on Daily Sheet.
·
To ensure that any
problems, breakdowns etc. are reported to the Leisure Club Manager and promptly
rectified in order that our level of customer care remains high.
·
To ensure that all
takings are deposited with the Hotel Reception, and signed for.
·
To be responsible for
the supervision and safety of guests and members of the Leisure Club in
accordance with Club/Company procedures and Health & Safety regulations.
·
To understand and
operate the Leisure Club Reception computer, ensuring usage by both members and
guests is properly controlled and efficiently recorded.
·
To understand and
operate Daily Booking Sheets. To administer all revenue generated within the
Leisure Club.
·
To be responsible for
the cleanliness of the Leisure Club at all times in accordance with Leisure
Club/Company procedures and Health and Safety regulations.
·
To operate all
bookings for Solarium/FitnessTesting/Lessons/Classes/Aqua Classes/Aerobics etc.
and to ensure that the Reception Desk is run efficiently and that all persons
entering the Leisure Club are correctly registered, e.g. as members, guests or
non-members.
·
To make regular checks
on the stock of towels, tissues, soap, toilet paper etc. and to ensure adequate
stock is available at all times. To always ensure that there are adequate
supplies of general cleaning materials, paper towels, toilet rolls, cleaning
fluid for sunbed and tokens for business requirements.
·
To be responsible for
the smooth operation of the Leisure Club whilst on duty, carrying out regular
tests on the swimming pool and Jacuzzi and to take immediate action should the
results of these tests pose any danger to users. To check all areas of the Club
on a ongoing basis throughout the day.
·
To ensure that the
Leisure Club is opened and closed at the published times and is run in
accordance with prescribed Company standards when on duty.
·
To be aware of, and
strictly observe safe and hygienic working practices in order to satisfy Health
and Safety at Work and other legislation.
·
To be able to sell
memberships to potential members, using the established sales procedure.
·
To be constantly aware
of opportunities to promote the Leisure Club through all sales outlets and also
in the local community.
·
To conform at all
times to Company image and standards by wearing the uniform provided.
·
To assist in all
social activities and promotions and to ensure that they are well organised and
efficiently carried out.
·
To be aware of the
importance of the gymnasium area as a focal point for communication and
relating with members, ensuring that they are enjoying their workouts which in
turn will lead to referral and the overall success of the Leisure Club.
·
To consistently
deliver superior customer service through our Customer Service Programme
·
To attend training
when required.
·
To be fully aware of
and adhere to Health and Safety and fire procedures.
·
To strictly adhere to
all security procedures laid down.
·
To be fully aware of
and comply with hotel and company rules and regulations as identified in the
team member handbook.
Job Purpose
To be totally customer focused by consistently delivering
excellent customer service with an informed, friendly and effective approach.
To provide aerobics instruction to Leisure Club members to the
standard required, ensuring at all times a high standard of health and safety.
To encourage a friendly and professional atmosphere and ensure that all members
are properly guided and supervised at all times.
Responsibilities
·
To be fully aware of
Leisure Club facilities, services and current forthcoming events.
·
To instruct classes as
and when required in order to meet the requirements of the Leisure Club.
·
To be responsible for
the supervision and safety of guests and members of the Leisure Club in
accordance with the Leisure Club/Company procedures and Health and Safety
Regulations.
·
To carry out
maintenance and safety checks on all equipment prior to use and report to the
Leisure Club Manager any defects promptly.
·
To ensure that every
member is properly trained in the use of any equipment being used, thus
providing the highest level of customer care possible.
·
To understand and
operate Booking Sheets when required.
·
To administer aerobics
and Leisure Club revenues generated according to procedures laid down by the
company.
·
To be aware of Leisure
Club membership rates and procedures.
·
To assist in ensuring
all Leisure Club members are correctly registered, e.g. as members, guests or
non-members.
·
To be constantly aware
of opportunities to promote the Leisure Club through all sales outlets and also
in the local community.
·
To conform at all
times to the Company image and standards within the Aerobics Studio.
·
To be fully aware of
and adhere to cash, key and security procedures laid down by the hotel and
company.
·
To consistently
deliver superior customer service through our Customer Service Programme
·
To attend training as
required.
·
To ensure on all
occasions you observe safe and hygienic working practices in order to satisfy
Health and Safety at Work and Fire procedures and other statutory legislation.
·
To be fully aware of
and comply with hotel and company rules and regulations as identified in the
team member handbook.
Job Purpose
To provide exceptional beauty treatments to all guests and
members of the leisure club, ensuring hotel quality standards are maintained
whilst achieving maximum revenue and guest satisfaction To provide a friendly
and courteous service to encourage membership of the club and to maximise the
service opportunities for guests to ensure return visits
Key Responsibilities
To provide a friendly and courteous service to encourage
membership of the club and to maximise the service opportunities for guests to
ensure return visits
Entry Requirements
Skills
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Customer focused
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Effective communicator
to guests, members and employees
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Able to work well in a
team
Qualifications
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Previous experience in
a quality beauty salon
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